Customer & Business Operations
Sand Cherry Associates helps our clients improve operational efficiencies for dramatic productivity gains and enhanced bottom line results.
Our specialists deliver effective operational solutions, particularly during transitional periods including acquisitions, expansions (call centers, warehouses etc.) and business reorganizations.
We integrate across an organization to deliver process improvement, functional efficiency and greater satisfaction for both internal and external customers. Our key Operations services include:
- Technical Operations
- Customer Care
- Business Operations
- Supply Chain Organization
- Organizational Realignment
Case Study
Sand Cherry developed a plan to reorganize for a major cable operator's Customer Care group, including the integration of a recently acquired Care organization. Our focus was on increasing efficiency and optimizing resources, and the project included employee skill set assessments, identification of resource gaps, and detailed cost/budget analysis. Our recommendations led to implementation of a new, more streamlined and customer-focused organization.
Meet the experts
Lisa Boland
Customer & Business Operations Specialist
- Market Vice President, Midwest Region, AT&T Broadband
- Regional Vice President, MediaOne
- Vice President, Sales & Customer Operations, MediaOne
Rick Collman
Customer & Business Operations Specialist
- 25+ years of cross-functional operational management, customer service and engineering roles
- Market Director, AT&T Broadband
- Director of Customer Service, MediaOne
Edric Starbird
Customer & Business Operations Specialist
- VP of Operations, MediaOne
- National Vice President of Operations, Verio
- Executive Director, Market Strategy Development, MediaOne Group
- MBA, Columbia University
