At Sand Cherry, our team of consultants help businesses to identify, develop, and effectively manage strategic growth opportunities through a variety of specialized services. Our services combine our knowledge and experience into a consultancy known for delivering solutions to our clients’ complex initiatives. We help clients design, launch and promote their products, improve the efficiency and effectiveness of their operations, and improve their customer relationships — while applying the latest digital tools and strategies to drive growth, improve your customer experience and streamline your business.
Our services are customized to suit your needs. Our consultants at Sand Cherry combine years of professional experience with tested industry knowledge to help you design and deploy actionable solutions for your complex business initiatives. Sand Cherry’s consultants help you to implement solutions which can improve the effectiveness of your project management, develop insightful strategies for your business, and leverage the value of data, while incorporating the latest digital technology to enhance the efficiency of your business. At Sand Cherry, our experience and tested knowledge becomes your asset, helping you develop and implement strategic solutions that drive real results.
Sand Cherry helps your business gain a strategic edge. Our consultants help you understand your demographics, analyze the competition and find your competitive advantage. Sand Cherry consultants use their experience to help you find your audience, understand your industry and outpace the competition.Reach Out
Learn how your audience interacts with your business. Discover new insight about products and uncover opportunities to increase your market share. Realize the benefits data has for your business. Sand Cherry's team of consultants help you effectively utilize analytics tools to provide insights for your business to grow.Learn More
Streamline your business processes with Sand Cherry. Our consultants help you create and deploy a solution to the obstacles affecting your business and customer operations. Get real results when we work with your team to optimize the operational efficiency of your entire business.Let's Talk
Our team of experienced experts will help you develop actionable strategies to forge new customer relationships and strengthen those already existing. Sand Cherry helps our clients with a wide array of high impact initiatives, ranging from revamping the customer experience, organization alignment, merger integration and more.Get Started
Gain strategic insight for your complex projects. The consultants at Sand Cherry create and implement actionable project management solutions that maximize your results when designing and deploying your critical projects. Discover how your business can benefit from an efficient project management solution.Get in Touch
The unprecedented expansion of the digital marketplace has massively impacted global commerce in every industry. Sand Cherry consultants bring years of applied knowledge and tested skills to your business. Our experienced team helps you create an actionable digital strategy to enhance your business and drive growth.Find Out How
Your business provides customers with an experience --that experience is a significant aspect of your success. Sand Cherry consultants help you develop actionable strategies to optimize your customer experience, engaging your audience and building stronger relationships with customers.Explore More
Sand Cherry consultants work with you and your team to deploy actionable plans from close to your end goal. Sand Cherry's consultants help you effectively utilize tools that promote a successful merger process. Discover how your business can benefit from an efficient merger planning and integration solution.Reach Out
A major US Cable company contending with regional differences in call handling policies, tools and order entry capabilities partnered with Sand Cherry consultants. They needed to create a customized solution that would reduce call handle times, increase first call resolution, reduce training needs and eliminate general agent confusion.
Our plans enabled our client to efficiently standardize process, tools, and IT systems -- and communicate the improvements to over five thousand employees.
Sand Cherry evaluated the need for standards across call types, and segmented calls according to business impact and level of effort. These new standards were used to create and implement a standardization timeline of the top ten initiatives for each location. Our consultants assisted their regional leadership in the creation and execution of 40 project plans over a six month timeframe.
Sand Cherry assisted a major US broadband provider in the acquisition of another top 10 broadband company. Our consultants helped plan and implement the transition of the employees, systems, tools and processes. Our provided Program Management Office managed all aspects of the subscriber transition. A complete inventory of systems and tools was created, as well as a gap analysis, leading to a plan to move all customer calls on the day of close.
Sand Cherry created approximately $5mil savings in operational expenditures by reducing redundant systems and personnel.
Our consultants created a three-phase launch approach that considered deal requirements, post-merger financial targets and operational results. New systems and technology were tested in a non-production environment prior to close to ensure effectiveness. All subscriber calls were re-routed on the day of close, and the optimum operational design (including call center consolidation) was implemented within 90 days post-close.
A major US Cable company was experiencing high fallout in orders for commercial customers, and could not get a clear picture of the existing ordering process. This was due to regional variations in the process and use of a “bolt-on” method for process changes. The company’s plans to expand their commercial customer base were in jeopardy. Our team deeply analyzed the ordering process, performing extensive interviews, site visits, and data collection to effectively see how orders moved through the organization.
Our consultants targeted opportunities to reduce 15% of order fallout and 13% of process cost by eliminating process inefficiencies.
From this detailed mapping, Sand Cherry identified key points of failure and weakness in their process. Our team discovered that the organization lacked order processing alignment among its personnel. Sand Cherry developed a sequential set of initiatives that started with quick fixes and evolved to a wide-scale, cross-regional implementation of an overhauled ordering process.
A major US Cable company’s massive scale and decentralized structure resulted in highly redundant, non-specialized operations, sub-optimal efficiency of call handling, excessive repeat call volume and inefficient staffing methods. Sand Cherry led a series of initiatives to evaluate call center operations and staffing methodologies. Our consultants found opportunities for cost savings, benchmarked best practices and showed business justifications for alternate approaches to drive cost efficiency. An executive ‘top priorities’ list of options was developed and a new ‘Center of Excellence’ call center operations process was defined, all with Sand Cherry support.
All the facilities now operate far more efficiently than the old generalist facilities, staffing procedures are more effective, and new job-share/shift management techniques are reducing turnover costs.
Sand Cherry managed much of the effort to develop the operations processes and infrastructure necessary to sustain new practices. An executive ‘top priorities’ list of options was developed and a new ‘Center of Excellence’ call center operations process was defined, all with Sand Cherry support. Our team led major portions of the process to define, standardize, build, hire, train, launch and refine several ‘Center of Excellence’ call center operations. These centers took on specialized responsibilities based on market focus, such as collections focus, retention focus, self-install support focus, etc.
Explore Sand Cherry’s views on some of the most crucial issues facing the broadband industry today. Our team creates these resources to elaborate on the dynamic changes in technology, content delivery, operations and other nuanced aspects of the broadband industry. Use these ‘Vantage Points’ as a tool for learning about the latest developments in broadband, cable and telecommunications.Find A Perspective
Stay in touch with Sand Cherry by following our latest blog posts. Our consultants and leadership team use the Sand Cherry blog to share some of their professional expertise, opinions and relevant industry updates. Learn more about what is happening at Sand Cherry and learn a bit about our company. Take a moment to explore some of our latest blog postings and get to know us better.Visit Our Blog
What is it like to work at Sand Cherry? Our team is always looking for talented individuals with a depth of experience and skills. Grow stronger in the direction you want to be growing with a career opportunity from Sand Cherry. We aren’t just consultants. We are entrepreneurs, business owners, operations experts and more. Explore our careers page and learn more.Join Our Team