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Customer Experience Optimization

Engage with your Customers

Sand Cherry consultants create exceptional customer experiences using tested knowledge and proven experiences from their own past customer experience assessments and initiatives. At the root of your business, your success depends on your customers. Are you seeking a strategic approach to creating an effective customer experience? Our consultants help you to map and understand your existing customer experience and identify its strengths, as well as opportunities for improvement.

Does your customer experience attract new customers? Sand Cherry can step into your business and work with your team to create, refine, and implement a consistent customer experience aligned with your business objectives.

Our consultants empower your business with the resources and guidance to engage your customers effectively based on their stage in the customer experience. When your business partners with Sand Cherry, our seasoned consultants help you create and implement a strategy informed by hands-on expertise and tested industry knowledge. Learn to optimize customer engagement with targeted messages at each touch point throughout your customer experience, and more.

How does your customer experience strengthen customer relationships? Empower your team and grow your business with customer experience planning and strategy with Sand Cherry. We work with your business to create and implement a solution that surpasses your expectations and meets your objectives.

Meet the Team

Edric Starbird

Guides clients in organizational-wide efforts to establish customer-centric thinking and to define customer-empathetic operational processes and customer facing experience. Edric leads Sand Cherry engagement teams with the fusion of process analysis, customer experience mapping, measurement of customer engagement, and operational process design and implementation.

Megan Mccourt Merk

Enables organizations to deliver new technologies and capabilities including new products, set top boxes and user guides that optimize a customer’s experience. Megan is a resourceful problem-solver with a proven record of successfully enabling cross-functional teams to advance new initiatives from concept into active programs.

Robert Wharton

Leads numerous client initiatives focused on developing and optimizing digital sales channels (online, mobile, SEM, SEO and social media), designing omni-channel leads management processes and using digital interactions to elevate customer experiences and increase customer engagement and loyalty.  

Strategic Catalyst for Real Results

Your business can attract new customers and strengthen relationships with your existing audience when you streamline your customer experience. Our consultants apply their expertise to help you effectively engage with your customers.

Project Management

Open the doors of success for your critical, asset-intensive projects with a project management solution designed and deployed by Sand Cherry.

Business Process Optimization

See the results a more streamlined process can bring to your business. Sand Cherry can provide optimization solutions that provide results.

Merger Planning & Integration

Effectively utilize tools and deploy strategic plans to direct a successful merger with Sand Cherry's merger planning and integration Solutions.