Customer Experience Optimization

Engage with your Customers

Sand Cherry consultants create exceptional customer experiences using tested knowledge and proven experiences from their own past customer experience assessments and initiatives. At the root of your business, your success depends on your customers. Are you seeking a strategic approach to creating an effective customer experience? Our consultants help you to map and understand your existing customer experience and identify its strengths, as well as opportunities for improvement.

Does your customer experience attract new customers? Sand Cherry can step into your business and work with your team to create, refine, and implement a consistent customer experience aligned with your business objectives.

Our consultants empower your business with the resources and guidance to engage your customers effectively based on their stage in the customer experience. When your business partners with Sand Cherry, our seasoned consultants help you create and implement a strategy informed by hands-on expertise and tested industry knowledge. Learn to optimize customer engagement with targeted messages at each touch point throughout your customer experience, and more.

How does your customer experience strengthen customer relationships? Empower your team and grow your business with customer experience planning and strategy with Sand Cherry. We work with your business to create and implement a solution that surpasses your expectations and meets your objectives.

Meet the Team

Traci Gerth

With over 19 years of experience in the media and broadband industry, both in consumer and B2B environments, Traci’s leadership drives effective results for Sand Cherry clients in the areas of business operations, sales and marketing. Applying a customer-focused approach, she tackles challenges in business strategy, process improvement and standardization, customer journey design and scaling organizations to support growth. Talk with Traci.

Carolyn Rumbarger

Carolyn has over 20 years of sales and marketing experience in the broadband industry. At Sand Cherry, Carolyn has led numerous client engagements to optimize sales channels, launch new products, develop acquisition strategies, build call centers, design eCommerce offers and content management processes, and lead merger and acquisition teams. Chat with Carolyn.

Edric Starbird

Having been a senior leader in operations and analytics with over 25 years of experience, Edric insures that the delivery of Sand Cherry results have tractionable, real-world impact for our clients.  He leads the firm’s efforts in conducting data-driven investigation and solution design that create efficient operational processes and enhanced end-user customer experiences. Reach out to Edric.

Proven Plans — Real Results.

Your business can attract new customers and strengthen relationships with your existing audience when you streamline your customer experience. Our consultants apply their expertise to help you effectively engage with your customers.

Strategy & Planning

Position your business for success with a targeted business strategy designed, developed and implemented by Sand Cherry's consulting experts.

Data Insights/
Data Integrity

Enhance your business results with data-driven insights gained from the tools and strategies developed by our data integrity and insights consultants.

Business Process Optimization

See the results a more streamlined process can bring to your business. Sand Cherry can provide optimization solutions that provide results.

Initiative Leadership

Build customer relationships through actionable strategies with the help of an initiative leadership consultant from Sand Cherry.

Project Management

Open the doors of success for your critical, asset-intensive projects with a project management solution designed and deployed by Sand Cherry.

Digital Solutions

Take digital success to the next level. Partner with Sand Cherry Digital to build your brand, drive revenue and engage customers.

Merger Planning & Integration

Effectively utilize tools and deploy strategic plans to direct a successful merger with Sand Cherry's merger planning and integration Solutions.