Broadband and Cable Content and Media Telecommunications Reducing Customer Churn Broadband and Cable : 02.19.16 High churn coupled with intense competition has led the broadband industry to increase its focus on customer retention. Download PDF. Content Delivery Content and Media : 02.19.16 There has been a seismic shift in content consumption and delivery Over the course of the last decade there has a been a seismic shift in how consumers typically acquire and consume content. Download PDF. Multichannel Distribution Strategy Telecommunications : 02.19.16 A robust sales channel strategy can help grow subscribers while better managing acquisition and sales costs. Download PDF. Integrated Operations Telecommunications : 02.19.16 After the Spreadsheets: Turning the promises of deal making into the operational reality of an integrated company: Common mistakes. Download PDF. Over-the-Top Content Delivery Content and Media : 02.11.16 Your business needs to craft a strategy for the rapid growth of digital streaming media (aka Over-The-Top). What is your pathway through the OTT landscape.